- Time and tasks
- One Shopify store and one operating language. Checks, analysis, communication, meetings, execution, QA and reporting share the monthly total. One contact and one task at a time. One adjustment to the monthly plan/report is included within those hours.
- Separate scopes
- New pages, sections, apps, APIs, integrations, major redesigns, tracking, feeds, CRM/email automation and original creative production are quoted separately. 24-hour emergency cover, unlimited changes and customer service/order handling are excluded.
- Additional hours
- We notify you at 80% usage and agree on work and fees before exceeding the allowance. Additional rates are provided in your quote and billed in 30-minute increments. No unapproved overage charges. Additional time does not add higher-tier services automatically.
- Term and billing
- Monthly contracts with payment, cancellation and refund terms agreed before starting. Unused time does not roll over. Three months is a recommended observation period, not a mandatory term. Initial handover checks share the first month’s hours.
- Response and QA
- Our initial reply target is one Korean business day. Completion timing depends on access, materials, complexity and remaining hours. Reproducible omissions or errors in our work are corrected without deducting plan hours or charging extra.
- Reporting
- We distinguish observed data, hypotheses and execution results. Sales, ROAS, conversion lifts, search rankings and AI citations are not guaranteed. Existing contracts retain their agreed scope and fees.