Privacy Policy

This Privacy Policy describes how Klaps ("we," "our," or "us") collects, uses, and shares your personal information when you use our services. This policy applies to all Klaps platforms and services:

• Klaps Community Platform - Membership, events, workspace access, networking
• Klaps Studio Services - Creative projects, client communications, project management
• Klaps Agency Consulting - Strategic consulting, advisory services, client interactions
• Klaps Learning Platform - Educational content, tutoring sessions, progress tracking

We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Korean Personal Information Protection Act (PIPA).

3.1 Service Provision

• Account management and authentication
• Event registration and attendance tracking
• Session booking and scheduling
• Community features and networking tools
• Client project management and delivery

3.2 Communication

• Service announcements and important updates
• Event notifications and reminders
• Educational content and learning materials
• Customer support and technical assistance
• Marketing communications (with consent)

3.3 Platform Improvement

• Analytics to understand user behavior and preferences
• A/B testing for feature optimization
• Security monitoring and fraud prevention
• Performance optimization and bug fixes

3.4 Legal Compliance

• Compliance with applicable laws and regulations
• Response to legal requests and court orders
• Protection of rights and safety of users and staff
• Financial record keeping and tax compliance

4.1 Service Providers

We share limited data with trusted third-party service providers who help us operate our platform:

• Cloud Infrastructure: AWS, Google Cloud for secure data hosting
• Payment Processing: Stripe, PayPal for secure payment handling
• Communications: Email service providers for notifications and marketing
• Analytics: Google Analytics for platform usage insights (anonymized)

4.2 Community Features

Some information is shared within the Klaps community to enable networking and collaboration:

• Profile information you choose to make public
• Event attendance (if you opt in to visible participation)
• Session feedback and reviews (anonymized)
• Project collaboration data (within project teams only)

4.3 Legal Requirements

We may disclose your information when required by law or to protect our users:

• Response to court orders, subpoenas, or legal processes
• Compliance with government investigations
• Protection against fraud, abuse, or security threats
• Enforcement of our Terms of Service

5.1 Technical Safeguards

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and intrusion detection

5.2 Organizational Measures

• Regular security training for all staff members
• Data minimization and retention policies
• Incident response procedures and breach notification protocols
• Regular third-party security assessments

5.3 Data Retention

We retain your personal data only for as long as necessary:

• Active Accounts: Data retained while account is active plus 90 days
• Financial Records: 7 years for tax and legal compliance
• Marketing Data: Until consent is withdrawn or 2 years of inactivity
• Analytics Data: Anonymized data retained for platform improvement

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and improve user experience
• Marketing Cookies: Used for targeted advertising (with your consent)

7.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent manager. Note that disabling certain cookies may affect platform functionality.

7.3 Third-Party Tracking

We use Google Analytics and similar tools to understand user behavior. These services may set their own cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8.1 Cross-Border Processing

As a global platform based in Seoul with international members and partners, we may transfer your personal data across borders. We ensure appropriate safeguards are in place for all international transfers.

8.2 Transfer Safeguards

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contracts with service providers
• Certification Programs: Partners certified under Privacy Shield or similar frameworks
• Data Minimization: Only necessary data is transferred internationally

8.3 Data Localization

We primarily store and process data in South Korea and comply with local data localization requirements. For EU residents, we maintain copies of personal data within the EU where required by law.