Klaps operates as a B2B Global Commerce Transformation Partner. We recognize that your privacy is extremely important, and we are committed to ensuring that your personal and business data is protected, secure, and handled in accordance with global data protection regulations (including GDPR and CCPA).
1. Information We Collect
We collect information about you directly from you, from third parties, and automatically through your use of our website and B2B services. The types of data we collect include:
- Identity Data: First name, last name, title, and company name.
- Contact Data: Email address, telephone numbers, business address, and billing information.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information concerning how you use our website, services, and digital products (tracked via strictly necessary and analytical cookies).
- Communications Data: Records of your interactions with us, including emails, chat logs, and meeting transcripts.
2. How We Use Your Information
We process your personal data under the following legal bases: to perform our contract with you, for our legitimate business interests, or to comply with a legal obligation. Specifically, we use your data to:
- Deliver our core services, including Shopify Plus development, marketing retainers, and consulting workshops.
- Process payments and manage billing accounts.
- Provide ongoing customer and technical support.
- Improve our website, services, marketing strategies, and customer relationships.
- Send you relevant administrative information, policy updates, and marketing communications (where consent has been provided).
3. Information Sharing & Disclosure
Klaps does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: We employ third-party companies (e.g., AWS, Supabase, Stripe, Vercel) to facilitate our services. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
4. International Data Transfers
As a global agency headquartered in Seoul, South Korea with clients worldwide, your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure appropriate safeguards are in place for these transfers through Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/accounting laws), resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure ("Right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at our provided email address.
7. Security Measures
The security of your data is important to us. We have implemented technical, administrative, and physical security measures designed to protect user information from unauthorized access, disclosure, use, and modification. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Klaps Limited
Seoul, Gangnam-gu, South Korea
Email:
info@klaps.ioPhone: +82 10 9233 5951